Delete your Dmora data

Last updated: 4 November 2026

1. 1.If you connected an Instagram account to Dmora

   1. Sign in to your Dmora dashboard and pause any active campaign.
   2. Choose Disconnect my account. Dmora deletes your access token and stops receiving events from your account immediately.
   3. To delete everything, choose Delete my data in the dashboard. You can also email moathalherani@gmail.com from your account email with the subject “Delete my Dmora account”. Either way we delete your account, campaigns, delivery records and fingerprints.

2. 2.Remove Dmora from Instagram

   1. In the Instagram app, open Settings and activity, then Website permissions, then Apps and websites.
   2. Select Dmora and choose Remove.
   3. Dmora loses access straight away. Email us as described above if you also want stored records deleted.

3. 3.If you received a message from Dmora

   Dmora keeps only a one-way fingerprint of your Instagram ID and the result of the message, so the same campaign never messages you twice. To delete it, email moathalherani@gmail.com with your Instagram username and the account that messaged you. We delete matching records and reply to confirm.

   Messages already delivered stay in your Instagram inbox. You can delete them in Instagram.

4. 4.What we delete

   • Instagram access tokens.
   • Campaign settings and statistics.
   • Encrypted delivery references and duplicate-prevention fingerprints.
   • Billing records are kept only for as long as tax law requires.